Effective Date: 24/06/0225
At TheCardfinity, we are committed to delivering your Pokémon cards safely, efficiently, and on time. This Shipping Policy applies to all orders placed through our website and is designed to be transparent and easy to understand.
1. Shipping Destinations
We currently ship exclusively within Switzerland. In the near future, we plan to expand our shipping services to other European countries.
2. Processing Time
- All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
- You will receive a notification when your order has shipped.
3. Shipping Methods and Costs
We offer several shipping options within Switzerland:
- Standard Shipping: 2–4 business days
- Express Shipping: 1–2 business days
Shipping rates are calculated at checkout based on weight, size, and destination. Free shipping may be offered for certain promotions or minimum order values (clearly stated on the site when applicable).
4. Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment online.
5. Delivery Issues
If you experience delays or your order does not arrive, please contact us at info@thecardfinity.com. We will assist you in locating the shipment or provide a suitable resolution.
6. Customs and Taxes
For domestic shipments within Switzerland, VAT is included in the product prices. When we expand to Europe, customers will be responsible for any applicable customs duties, taxes, or import fees in their country.
7. Incorrect Address
Please ensure your shipping address is complete and accurate. TheCardfinity is not responsible for orders delayed or lost due to incorrect addresses provided at checkout.
